Experience
2014 – Present
2014 – Present
Product Manager
Senior Content Solutions Specialist
Content Solutions Specialist
Digital Content Controller
Product Manager
Senior Content Solutions Specialist
Content Solutions Specialist
Digital Content Controller
Oxford University Press
New York, NY
Oxford University Press
New York, NY
— Manage backlogs, prioritizing development of new system capabilities and bug resolution, ensuring requirements are accurately represented and conflicting priorities are managed to achieve target business benefits.
— Coordinate user acceptance testing and manage cycle of sprints to ensure development delivers against prioritized user requirements.
— Create, track, and deliver development roadmap in collaboration with cross-functional Product teams, making sure dependencies are managed and roadmap delivers on agreed business goals.
— Manage backlogs, prioritizing development of new system capabilities and bug resolution, ensuring requirements are accurately represented and conflicting priorities are managed to achieve target business benefits.
— Coordinate user acceptance testing and manage cycle of sprints to ensure development delivers against prioritized user requirements.
— Create, track, and deliver development roadmap in collaboration with cross-functional Product teams, making sure dependencies are managed and roadmap delivers on agreed business goals.
— Own cross-divisional communications with colleagues including product teams, suppliers, developers, and senior managers to make sure strategic goals are translated into development.
— Incorporate continuous improvement practices to improve future processes and ways of working within Content Solutions team.
— Peer leadership role within the team, serving as a point of escalation, mentoring team members, and participating in team governance and administration.
— Own cross-divisional communications with colleagues including product teams, suppliers, developers, and senior managers to make sure strategic goals are translated into development.
— Incorporate continuous improvement practices to improve future processes and ways of working within Content Solutions team.
— Peer leadership role within the team, serving as a point of escalation, mentoring team members, and participating in team governance and administration.
Sep 2012 – Nov 2014
Sep 2012 – Nov 2014
PRHPS eBook Production
Assistant Manager
PRHPS eBook Production
Assistant Manager
Nov 2011 – Aug 2012
Nov 2011 – Aug 2012
eBook Corrections Associate
eBook Corrections Associate
Penguin Random House
New York, NY
Penguin Random House
New York, NY
— Facilitated day to day eBook production for PRHPS client publishers.
— Liaised daily with client publishers, conversion vendors, internal departments, and digital retailers.
— Managed on-boarding process for new client imprints into PRHPS eBook operations and workflows.
— Responsible for all monthly production metrics reporting.
— Created documentation for metrics reporting process, database maintenance, and eBook corrections process.
— Facilitated day to day eBook production for PRHPS client publishers.
— Liaised daily with client publishers, conversion vendors, internal departments, and digital retailers.
— Managed on-boarding process for new client imprints into PRHPS eBook operations and workflows.
— Responsible for all monthly production metrics reporting.
— Created documentation for metrics reporting process, database maintenance, and eBook corrections process.
— Recorded and tracked errors reported by digital retailers in Random House eBooks and PRHPS client eBooks, and managed internal requests for eBook corrections.
— Acted as point person for communications with Amazon, the leading market eBook retailer.
— Edited ePub XHTML and CSS to correct errors and distributed corrected files to retailers
— Recorded and tracked errors reported by digital retailers in Random House eBooks and PRHPS client eBooks, and managed internal requests for eBook corrections.
— Acted as point person for communications with Amazon, the leading market eBook retailer.
— Edited ePub XHTML and CSS to correct errors and distributed corrected files to retailers
Education
2022
2022
Library and Information Science
(Master's Degree)
With Distinction
Library and Information Science
(Master's Degree)
With Distinction
Pratt Institute
Brooklyn, NY
Pratt Institute
Brooklyn, NY
2010
2010
Writing Seminars
(Bachelor's Degree)
Department Honors
Writing Seminars
(Bachelor's Degree)
Department Honors
Johns Hopkins University
Baltimore, MD
Johns Hopkins University
Baltimore, MD